FAQs
ORDER STATUS
Q: How can I check my order status?
A: There are two easy ways to track your paddle's journey:
Click the tracking link in your shipping confirmation email
Log into your Sona account and view "Order Status"
Q: I just placed an order. When will I receive confirmation?
A: You'll receive an order confirmation email faster than a third shot drop! If you don't see it within an hour, check your spam folder or contact us.
CHAT WITH A PRO
Q: What is Chat with a Pro?
A: Our Chat with a Pro service connects you with experienced players who can help you find your perfect paddle match.
Q: How does it work?
A: After taking our Paddle Finder quiz, you can chat directly with a pro about your recommendations and any questions you have about finding your ideal paddle.
CONTACT US
Q: How can I reach Sona?
A: We're here to help! You can:
Use our Contact Form
Email us at [email]
Chat with a Pro
Message us on Instagram or Facebook
Q: What are your customer service hours?
A: [Insert your hours here]
SHIPPING & RETURNS
Q: How fast do you ship paddles?
A: Orders ship within 1-2 business days, and we'll send you tracking details faster than a speedy serve.
Q: Where do you ship?
A: Currently, we serve players across the United States. Stay tuned as we expand our reach!
Q: What's your return policy?
A: We want you to love your paddle! If it's not a perfect match, you have 14 days to return your paddle and we will help you find a better match. PADDLE WARRANTY
Q: What's covered under warranty?
A: All our paddles come with a manufacturer's warranty against defects. If something doesn't seem right, reach out to us right away. DEMO PADDLES
Q: Do you offer demo paddles?
A: While we don't currently offer demos, we do provide detailed paddle specifications, player reviews, and personalized recommendations through our Paddle Finder quiz and Chat with a Pro service.
GIFT CARDS
Q: Do you offer gift cards?
A: Yes! Share the love of pickleball with a Sona gift card.
Q: How do I purchase a gift card?
A: Simply select "Gift Cards" from our menu and choose your amount. We'll deliver it electronically to your recipient's email.
PADDLES WITH PURPOSE
Q: What is Paddles with Purpose?
A: Coming soon! Our paddle donation program will help get more kids playing pickleball in schools. We collect gently used paddles and get them into the hands of students eager to learn the game.
Q: How can I participate?
A: Stay tuned for our launch! We'll share all the details about how you can give your paddle a second serve by helping students discover the joy of pickleball.
GET EARLY ACCESS
Q: What is Early Access?
A: Early Access gives you first dibs on new paddle releases and special offers. Think of it as your VIP pass to everything Sona!
Q: How do I join Early Access?
A: Simply sign up with your mobile number. We promise to keep the updates exciting and the offers sweet – no spam texts here.
Q: How often will I receive texts?
A: We respect your time (and your phone). You'll only receive texts about exciting launches, special offers, and truly noteworthy Sona updates.
EMAIL PREFERENCES
Q: How can I manage my email preferences?
A: Log into your Sona account to update your email preferences or unsubscribe from any of our communications.
Q: What types of emails will I receive?
A: We send order confirmations, shipping updates, and occasional product announcements. You're in control of what you receive!
PRIVACY POLICY
Q: How do you protect my information?
A: Your privacy matters to us. Check out our detailed Privacy Policy [link] to learn how we collect, use, and protect your information.