Frequently Asked Questions
What is Sona?
Sona is a team of paddle nerds and paddle chasers. We don't make paddles. We hand-pick high-performance paddles from top brands and match you with the right one for your game.
Not sure where to start? Take PaddleMatch™, our short quiz that matches you with paddles for your playing style: Power Hitter, Dinker, Strategist, The Wall or All-Courter.
What is the 2-Week Paddle Fit Guarantee?
Not the right fit for your game? Within 14 days of delivery, you can exchange your paddle once for another paddle on sonapickleball.com.
- Light play is fine. The paddle just can't be damaged.
- We cover shipping both ways.
- One exchange per order.
- If your new paddle costs more, we'll send an invoice for the difference. If it costs less, we'll refund the difference.
Start an exchange with our quick form.
What is your return policy?
30-Day Returns
Returns are accepted within 30 days of delivery.
Return requirements:
- Paddle must be unused and in its original condition
- Original packaging included
- Grip must be unaltered (no overwrap applied)
Return shipping is on us. We'll email you a prepaid return label.
Non-returnable:
- Sale items
- Gift cards
- Lightly Used paddles (final sale)
Played your paddle and it isn't the right fit? See our 2-Week Paddle Fit Guarantee. Read our full Return & Refund Policy.
How do I make a return or exchange?
- Email support@sonapickleball.com with your order number. For an exchange, use our Paddle Fit Exchange form instead.
- We'll email you a prepaid return label.
- Ship your paddle back within 7 days.
- Refunds go back to your original payment method within 10 business days of receiving your return. Exchanges ship as soon as we receive your paddle.
Paddle arrived damaged or defective? Email us within 5 business days of delivery with photos, and we'll make it right.
How do I track my order?
Once your order ships, we'll email you tracking information. Click the tracking number in that email to follow your package.
You can also log into your account and view your order history anytime. Orders are processed within 1 to 3 days, and Free Standard Shipping usually arrives in 3 to 5 business days.
Can I change or cancel my order?
Our warehouse team works quickly to get your order out the door, so we're unable to modify or cancel orders once they're placed. Orders typically begin processing within a few hours.
Can I be notified when a paddle is back in stock?
Yes! On an out-of-stock paddle, look for the "Notify Me" button on the product page. Enter your email address, and we'll let you know as soon as it's available again.
Popular paddles sell quickly, so we recommend acting fast when you get a restock notice.
What are your shipping options?
Free Standard Shipping
- Free on all paddles
- Usually arrives in 3 to 5 business days
2-Day Shipping
- $19.99
- When you need your paddle fast for a weekend tournament
Orders are processed within 1 to 3 days. Once your order ships, you'll get tracking information to follow it every step of the way.
We currently ship within the United States, including P.O. boxes and APO/FPO addresses. Delivery times are estimates.
What warranties come with the paddles you sell?
Every paddle brand we carry includes manufacturer warranty coverage, and most brands include a 1-year warranty. Warranties cover manufacturing defects and workmanship, not normal wear and tear or accidental damage. Keep your receipt, and if you notice a defect, contact us and we'll help you through the warranty process with the brand.
You'll find each paddle's warranty on its product page, under Paddle Specifications.
How do I manage my email preferences or unsubscribe?
You're in control of what you receive from us. At the bottom of every email, you'll find an "Update Preferences" link where you can choose which emails you'd like to receive, such as new paddles, sales or restock notices.
To unsubscribe completely, click the unsubscribe link at the bottom of any email. You can resubscribe anytime.