Shipping policy

At SONA Pickleball, we are committed to getting you court-ready as fast as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipping Destinations

  • Domestic US Shipping: We currently ship to all 50 U.S. states, including domestic territories and military APO/FPO addresses.
  • P.O. Boxes: Yes, we gladly ship to P.O. Box addresses across the United States.
  • International Shipping: At this time, we do not ship internationally or to addresses outside the United States.

2. Free Shipping & Shipping Rates

  • Free Paddle Shipping: We offer Free Standard Shipping on all pickleball paddles shipped within the United States.
  • Accessories & Gear: For non-paddle items, standard shipping rates are calculated dynamically at checkout based on package weight and destination.

3. Order Processing & Handling

  • Order Processing Window: All orders are processed within 1 to 3 days.
  • Weekend & Holiday Fulfillment: Our fulfillment center operates 7 days a week, including weekends and most standard holidays, to ensure minimal delays.
  • In-Stock Guarantee: We do not offer backorders or pre-orders. If an item is available for purchase on our website, it is physically in stock and ready to ship.

4. Shipping Carriers & Delivery Estimates

  • Fulfillment Partner: We partner with Highline Commerce to fulfill and dispatch orders efficiently via major domestic delivery networks (USPS, UPS, and FedEx).
  • Transit Times: Once dispatched, standard delivery typically takes 3 to 7 business days, depending on your location.
  • Please note: Delivery times are estimates and may vary due to weather events, high-volume seasonal spikes, or carrier logistics.

5. Order Tracking & Confirmation

  • Tracking Updates: As soon as your order has been packed and a shipping label is created, an automatic Shipping Confirmation email containing your tracking number and carrier link will be sent to the email address provided at checkout.
  • Tracking Activity: Please allow 24 to 48 hours from receiving your confirmation email for the carrier's tracking scan to update online.

6. Address Accuracy & Modifications

  • Please double-check your shipping address prior to completing your purchase.
  • If you realize you entered an incorrect or incomplete address, please contact us immediately at support@sonapickleball.com or call +1 (718) 218-4462.
  • If a package is returned to our facility due to an undeliverable or incorrect address, our support team will reach out to you directly to verify the address and arrange reshipment.

7. Damaged, Missing, or Lost Packages

We stand behind every order and take full responsibility for ensuring your paddle arrives in pristine playing condition.

  • Damaged in Transit: If your package arrives visibly damaged or the contents are compromised, please document the damage by taking clear photos of the shipping box and the damaged product, and notify us within 5 business days of delivery.
  • Missing or Marked "Delivered" Packages: If your tracking indicates that your order was delivered but you cannot locate it:
    1. Check surrounding areas (front porch, side gate, leasing office, or with neighbors).
    2. If the package cannot be located within 48 hours of the delivery scan, contact our support team.
  • Our Guarantee: Once reported and verified with the carrier, SONA Pickleball will cover the loss and promptly send a replacement order or issue a full refund at no extra cost to you.

8. Questions & Support

If you have any questions regarding the delivery of your order, our paddle support team is here to help: